Last updated: 28th October, 2026
1. About us
This website, longdogcoffee.co.uk, is operated by Long Dog Coffee ([full legal name, company number and registered address]). By using the site or placing an order, you agree to these terms.
2. Our products
We sell small-batch coffee, made with roasters we work with. We take care to describe and photograph our coffees accurately, but colours and packaging may vary slightly from what you see on screen. Each bag shows a best-before date. For best flavour, store it sealed in a cool, dark place. [Add allergen or product information if needed.]
3. Prices and payment
All prices are shown in pounds sterling (GBP). [State whether prices include VAT, or delete.] We reserve the right to change prices at any time, but the price at the time you order is the price you pay. Payment is taken at checkout through Shopify’s secure payment providers.
4. Orders
When you place an order, we’ll send you an email confirming we’ve received it. A contract between us is formed when we dispatch your order. We may decline or cancel an order if the item is out of stock, there’s a pricing error, or we suspect fraud. If we do, we’ll refund you in full.
5. Delivery and returns
Our Shipping Policy and Refund Policy form part of these terms.
6. Our 50% pledge
50% of our profits, after normal operating costs, support sighthounds, as explained on our 50% Given page. The pledge is a commitment about how we use our profits. It isn’t a donation of a fixed part of the price you pay for any order. [Ross to confirm this wording.]
7. Intellectual property
All content on this site, including text, images, logos, packaging designs and the Long Dog Coffee name, belongs to us or our licensors. Please don’t copy or reuse it without our written permission.
8. Using the site
Please use the site lawfully and don’t try to interfere with its security or operation. We may update or remove content at any time.
9. Liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit. Otherwise, our liability is limited to the price of the products you ordered. This doesn’t affect your statutory consumer rights.
10. Changes to these terms
We may update these terms from time to time. The version on the site when you place your order applies to that order.
11. Governing law
These terms are governed by the laws of [England and Wales], and any disputes will be handled by the courts of [England and Wales].
12. Contact
Questions? Email [email address].