Last updated: 28th October, 2026
We hope you love your coffee. If something isn’t right, here’s how we put it right.
Changed your mind?
You can cancel your order and return unopened, sealed bags within [14] days of receiving them. Email [email address] to tell us, then send the bags back to the address we give you. Return postage is [paid by you / paid by us]. Once we receive the bags, we’ll refund you to your original payment method within [14] days. If you cancel the whole order, we’ll also refund the standard delivery charge.
Opened bags
For food safety reasons, we can’t accept returns of opened bags unless there’s a problem with the coffee (see below). [Ross to confirm.]
Damaged, faulty or incorrect orders
If your order arrives damaged, isn’t as described or isn’t what you ordered, email [email address] within [X] days of delivery with your order number and a photo. We’ll send a replacement or give you a refund, and we’ll cover any postage.
Late or missing orders
If your order hasn’t arrived within [X] working days of dispatch, get in touch and we’ll look into it with the courier.
Your rights
This policy doesn’t affect your statutory rights under UK consumer law.
Contact us
Long Dog Coffee, [email address], [postal address]