Last updated: 28th October, 2026
Long Dog Coffee ([legal name and address]) is responsible for your personal data. This explains what we collect, why, and your rights under UK data protection law.
What we collect
- When you order: your name, email, delivery and billing address, phone number (if given) and order details.
- Payment details: these are handled by our payment providers (via Shopify). We never see or store your full card details.
- Email sign-ups: your email address, if you join our list or use our discount popup.
- When you contact us: the details you send us.
- When you browse: technical data such as your IP address, device, browser and pages visited, collected through cookies and similar tools.
How we use it
- To process and deliver your orders and handle returns
- To contact you about your order
- To send you news, offers and updates if you’ve signed up (you can unsubscribe at any time)
- To run, secure and improve our website
- To meet legal and tax requirements
Our legal bases
Contract (fulfilling your order), legal obligation, legitimate interests (running and improving the store) and consent (marketing emails and non-essential cookies).
Who we share it with
Only the services we need to run the store, including Shopify (our store platform), our payment providers, delivery couriers, email marketing tool, e.g. Shopify Email and analytics tools, e.g. Google Analytics. We don’t sell your data. Some of these providers may process data outside the UK, with appropriate safeguards in place.
How long we keep it
We keep order records for as long as the law requires (typically 6 years for accounts and tax). Marketing details are kept until you unsubscribe.
Your rights
You can ask to access, correct, delete or restrict the use of your data, object to how we use it, or withdraw consent at any time. Email [email address]. If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office (ico.org.uk).
Cookies
We use cookies to make the store work and, with your consent, to understand how it’s used. You can change your cookie choices through the banner on our site or in your browser settings.
Changes
We may update this policy. The latest version will always be on this page.
Contact
[email address], [postal address]