Frequently asked questions
How fresh is the coffee?
Our coffee is small batch, made with roasters we work with, and the roast date is printed on every bag. [Ross: add how soon after roasting it ships.]
Who roasts your coffee?
We work with [roaster name(s)], who roast our coffee in small batches. [Add a line about them.]
What grinds are available?
You can order whole beans or a retail grind. [Confirm what “retail grind” suits, or list the exact grinds if there are more, e.g. filter or cafetière.]
How long does delivery take?
Delivery is free on UK orders over £40. Under £40, it’s £[X]. Orders are dispatched within [X] working days and usually arrive within [X] working days. [Full delivery details →]
Where does the 50% go?
50% of our profits, after normal operating costs, support sighthounds. It goes out as a mix of pre-tax gifts to charities and post-tax donations to others who need support. We report where it went every month on our blog. [How the 50% works →]
Can I get a subscription?
Not yet, but it’s something we’d like to add. Join our email list to hear first.